ABOUT US

Process Mapping Associates Inc. is a consulting firm established in 2001 that specializes in assisting companies and organizations to articulate, map, document and analyze their business and operational processes with a view on process improvement. Our approach to process mapping and consulting will help you:

In addition, we provide process mapping training and mentoring services to help your organization develop and grow your own internal professional practice.

Our process mapping methodology is intuitive and can be used in a variety of sectors including industrial, commercial and institutional. We are capable of providing our services in the following environments:

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  • Call Centres
  • Front and Back Offices
  • Banking
  • Insurance
  • Educational Institutions
  • Information Technology
  • FinTech
  • Robotic Process Automation
  • Government Agencies
  • Retail
  • Manufacturing
  • Healthcare

We strive to construct process maps efficiently, effectively and economically to enable your organization the ability to start using them immediately while maintaining budgetary and project constraints. Our process maps capture the relevant variables - who, what, where, when and how - in a simple format that requires minimal training to understand.

We can help your organization find ways to work smarter, not harder.

Joe Paradiso
Managing Director / Senior Business Process Consultant

Joe Paradiso is the owner and founder of Process Mapping Associates Inc. He is an Industrial Engineering graduate from Ryerson University in Toronto, earned a Six Sigma Black Belt Certificate from the Institute of Industrial & Systems Engineers (IISE) in Atlanta and is a Senior Member of IISE. Joe has been performing process mapping for large organizations since 1997 and has mentored or coached numerous Consultants and Clients on the subject. He is an expert at facilitating process mapping/improvement workshops with frontline employees or management to lead the process discovery discussions and practices a process mapping methodology which focuses on a cross-functional team based approach that supports organizations in finding their own internal solutions to business problems. Joe has also created a comprehensive and affordable introductory process mapping training module in 5 different languages (English, French, Spanish, German and Chinese-Mandarin). Furthermore, he has spoken at numerous conferences, guest lectured at local universities and has authored numerous articles on process mapping. Away from the office he enjoys sports, traveling, music and live stage plays.